Return & Refund Policy

At Outerlayer, we are dedicated to offering high-quality products to our customers. We prioritize customer satisfaction and strive to ensure you are pleased with both our products and services. However, we understand that there may be occasions when you need to return or exchange a product. Please review the following guidelines if you wish to initiate a return or exchange.

OuterLayer Return & Exchange Policy:

1. Change of Mind:

   • Exchanges are not offered for change of mind.
   • Proof of purchase and a valid reason for exchange are required.
   • The product must be:
     • In resalable condition.
     • Unused and in its original packaging.
     • Returned within 7 days of placing the order.
       Note: Outerlayer reserves the right to deny exchanges based on change of mind.
       

2. Faulty or Damaged Products:

   • If the product is faulty or damaged, exchanges are allowed.
   • Proof of purchase and photos of the damage must be provided.
   • Exchanges will be made with the original product(s), not different products.
   • The customer must send the item back via a courier of their choosing.
   • The customer is responsible for return shipping and handling costs.
   • Note: Do not send packages C.O.D. (cash on delivery), as they will not be accepted.
     
     

3. Sale Items:

   • Products purchased on sale are not eligible for exchange.
     
     

4. Processing Time:

   • Returns will be processed within 1 weeks after receiving the item at the office.
     

5. Contact Information:

   • Email: outerlayerofficial@gmail.com
   • Phone: +92 322 4900018

Let me know if you need help with any further details or if you'd like to make a return!